Refunds and Returns
Our shirts and accessories are printed just for you after you order. Because of that, we can’t accept returns or exchanges for a change of mind or the wrong size. Please check the size guide on each product page before ordering.
If something’s wrong with your order
If your item arrives damaged or misprinted, or isn’t what you ordered, we’ll make it right with a free replacement or a full refund. Email us at info@wallaceeventing.com within 30 days of delivery with your order number and a photo of the problem. You don’t need to send the item back.
Trust the Process items
Trust the Process gear ships from our own stock and is final sale. If something arrives damaged or isn’t what you ordered, email us within 30 days of delivery and we’ll sort it out.
Cancellations
Orders go into production quickly. If you need to change or cancel an order, email us as soon as possible. We can usually help if it hasn’t started printing.
Shipping addresses
Please double-check your address at checkout. If a package comes back because of an incorrect address, we’re happy to reship it once you confirm the right one, but the second shipment is at your cost.
Refunds
Approved refunds go back to your original payment method. Most banks take 5 to 10 business days to show them.
Questions?
Email info@wallaceeventing.com and we’ll help.